Frequently Asked Questions

What is Sunfaded?

Sunfaded is a coastal-inspired apparel and lifestyle brand built around beach days, salt air, open water, fishing, boating, surfing, road trips, and the feeling of mentally being somewhere better. Our designs are created for people who feel most at home near the coast, even when everyday life has them somewhere else.

Where are Sunfaded products made and shipped from?

Sunfaded products are made after purchase through our professional fulfillment partners. Depending on the item and order details, your product may be printed, packed, and shipped from one of our fulfillment partner’s production facilities. This allows us to offer a wider variety of original designs without mass-producing unnecessary inventory.

How long does it take to receive my order?

Most Sunfaded items are made after your order is placed. Production typically takes 2–5 business days before the order ships. After that, delivery time depends on the shipping method, carrier, and destination. You will receive tracking information once your order ships.

Do you ship outside the United States?

At this time, Sunfaded ships within the United States only. If that changes in the future, we will update our shipping information before offering international delivery.

Can I return or exchange an item if I ordered the wrong size?

Because Sunfaded products are made after purchase, we generally do not accept returns or exchanges for ordering the wrong size, choosing the wrong color, or changing your mind after the order has been made. Please review the size chart and product details carefully before ordering.

What if my item arrives damaged, defective, misprinted, or incorrect?

If your item arrives damaged, defective, misprinted, or different from what you ordered, please contact us as soon as possible. Include your order number, a description of the issue, and clear photos of the product and packaging. We will review the issue and work toward a replacement, reprint, or refund when appropriate.

How quickly do I need to report a problem with my order?

Please report any damaged, defective, misprinted, incorrect, or missing item within 30 days of receiving your order. For packages that appear to be lost in transit, please contact us within 30 days of the estimated delivery date so we can review the issue.

How do I track my order?

Once your order ships, you will receive a shipping confirmation with tracking information. Tracking updates may take a short time to appear after the carrier receives the package. If your tracking has not updated for several days, contact us and we’ll help look into it.

How should I care for my Sunfaded apparel?

For best results, wash apparel inside out with like colors using cold water. Tumble dry low or hang dry when possible. Avoid bleach, harsh detergents, and ironing directly over printed artwork. Proper care helps preserve the fit, feel, and design of your Sunfaded gear.

How can I contact Sunfaded?

You can contact Sunfaded at contact.sunfaded@sunfadedcoastal.com, by phone at 561-780-7873, or through our Contact Us page for help with orders, shipping questions, product issues, returns, or general questions. Please include your order number when contacting us about an existing order so we can assist you faster.

Sunfaded is operated by Sunfaded Coastal Supply LLC, a U.S.-based online apparel and lifestyle store.